FAQs
Frequently asked questions.
Answers to common questions about our roadside assistance services.
How fast can you reach me?
Our average arrival time across Richmond and the surrounding counties is about 30 minutes, though this can vary with traffic, weather, and how many calls we’re handling at once. When you call, we’ll give you a real arrival window based on the technician actually closest to you — not a generic estimate.
Are you available 24 hours a day?
Yes. Our dispatch line is staffed 24 hours a day, 7 days a week, including holidays. Breakdowns don’t wait for business hours, so neither do we.
Do I need to be a member to use your services?
No membership required. Anyone can call for one-time roadside help. We also work with drivers who have coverage through an existing roadside plan or insurance policy — ask our dispatcher when you call.
Is your pricing upfront?
Yes. We quote flat-rate pricing over the phone before we dispatch anyone, based on your service and location. There are no hidden fees added once the technician arrives.
Do prices change at night or on weekends?
We quote a flat rate at the time of your call regardless of the hour, so you’ll always know the cost before we dispatch — day, night, or holiday.
My car is stuck in mud, snow, or a ditch — can you help?
Yes, our winch-out and recovery service handles vehicles stuck off the roadway, in ditches, mud, or snow. Let the dispatcher know the terrain so we send the right equipment.
What areas do you serve?
We serve Richmond, VA and surrounding communities including Henrico, Chesterfield, Mechanicsville, Midlothian, Glen Allen, Ashland, Short Pump, Petersburg, Colonial Heights, Hopewell, and Hanover County.
How fast can you arrive?
Response times vary by location and call volume, but we prioritize emergency calls and dispatch the nearest available technician as quickly as possible.
Do you offer fleet accounts?
Yes. We offer commercial roadside assistance and fleet service programs with priority dispatch and volume pricing. Contact us to set up a fleet account.
What payment methods do you accept?
We accept cash, credit/debit cards, and can coordinate with insurance companies when applicable. Pricing is discussed upfront before service begins.
Can you help if I'm on the highway?
Absolutely. We service local roads, highways, and interstates throughout the Richmond metro area. Pull over safely and call our dispatch line.