Introduction
At Adams Roadside Assistance LLC, we are committed to providing reliable and professional towing, roadside assistance, mobile mechanic, battery, tire, and vehicle services. This Refund Policy explains how refunds and cancellations are handled for services requested or purchased from us.
By requesting or using our services, you acknowledge and agree to the terms outlined in this Refund Policy.
Service Fees
Because many of our services involve dispatching a technician, mechanic, or tow vehicle to a customer’s location, service fees may apply once a service request has been confirmed and a service provider has been dispatched.
These fees may include, but are not limited to:
Dispatch fees
Travel or mileage charges
Service call fees
Labor charges
Towing charges
Parts and materials
Battery or tire costs
Other applicable service-related charges
Any applicable charges will be communicated to the customer whenever reasonably possible before or during the service.
Cancellations
Customers may cancel a service request by contacting us as soon as possible.
If a cancellation is made before a technician or tow vehicle has been dispatched, the customer may not be charged a service fee, depending on the circumstances.
If a technician or tow vehicle has already been dispatched or has arrived at the service location, applicable dispatch, travel, or service fees may be non-refundable.
Refunds for Completed Services
Once a towing, roadside assistance, mobile mechanic, battery, tire, or other service has been completed, payments are generally non-refundable.
If you believe there was an error in billing or that a service was not provided as agreed, please contact us promptly so we can review the situation.
Parts and Products
Refunds or exchanges for batteries, tires, replacement parts, or other products may be subject to the applicable manufacturer’s or supplier’s warranty and return policies.
Products that have been installed, used, damaged, or altered may not be eligible for a refund unless required by applicable law or covered by an applicable warranty.
Duplicate or Incorrect Charges
If you believe you have been charged incorrectly or more than once for the same service, please contact us as soon as possible.
We will review the transaction and, where appropriate, correct the error or issue a refund for an eligible duplicate or incorrect charge.
Refund Requests
To request a refund or report a billing issue, please contact us with the following information:
Your name
Phone number
Date of service
Description of the service
Reason for the refund request
Payment or transaction details, if available
All refund requests will be reviewed on a case-by-case basis.
Processing Refunds
If a refund is approved, it will generally be issued using the original payment method whenever possible.
The time required for a refund to appear in your account may vary depending on your payment provider, bank, or financial institution.
Non-Refundable Situations
Refunds may not be available for:
Services that have already been completed
Dispatch or travel fees after a service provider has been dispatched
Services cancelled after the technician or tow vehicle has arrived
Customer-requested services that were completed as described
Parts or products that have been installed or used, except where covered by an applicable warranty or required by law
Delays caused by circumstances outside our reasonable control
Service Concerns
If you are dissatisfied with a service, we encourage you to contact us as soon as possible. We will make reasonable efforts to understand your concerns and determine an appropriate resolution.
Changes to This Refund Policy
We may update or modify this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Refund Policy or would like to request a refund, please contact us.
Adams Roadside Assistance LLC
Phone: (804) 573-2506
Email: adams@adamsroadsideassitance.com
Service Area: Richmond and Central Virginia
24/7 Roadside Assistance Available